V12bett is committed to protecting every user's privacy. This document clearly explains how we collect, use, store, and protect your personal data.
Important Note: By using the v12bett platform, you agree to this Privacy Policy. Please read this document carefully. If you do not agree with any part of it, you may contact us or stop using the platform.
V12bett takes user privacy seriously. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information you provide to us when using the v12bett platform — whether through the v12bett.pro website, the official mobile app, or any channel operated under the v12bett brand.
This policy applies to all registered users and visitors of our platform. "Personal information" in this context refers to any data that can be used to identify you directly or indirectly, including your name, email address, phone number, financial information, and platform usage behaviour data.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Guidelines v12bett for a complete overview of your rights and responsibilities as a user.
V12bett only collects data required to provide you with a safe, legitimate, and quality service. Below are the categories of data we collect:
We may also receive your data indirectly through third-party verification processes, such as e-wallet providers when you link a payment method to your v12bett account.
The data we collect is used responsibly for the following purposes:
V12bett not use your data for third-party marketing purposes without your explicit consent, which may be withdrawn at any time.
V12bett does not sell, rent, or trade your personal data to any third party. However, there are limited situations where we may need to share certain information:
In all cases where your data is shared, we ensure that the receiving party is subject to privacy protections equivalent to or stricter than the standards we uphold ourselves.
We invest seriously in security infrastructure to ensure your data is always protected. Measures implemented include:
While we take all reasonable measures, no security system can guarantee 100% absolute protection against all threats. We encourage users to also take personal security steps such as using strong passwords and not sharing login credentials.
V12bett uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality.
As a v12bett user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to inaccurate or incomplete data in your account.
Under certain circumstances, you may request the deletion of your personal data (subject to legal requirements).
You may object to the processing of your data for specific purposes such as direct marketing.
You may request a copy of your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data under certain circumstances while a query or complaint is being handled.
To exercise any of the above rights, please contact our privacy team at [email protected]. We will process your request within 30 days works. Identity verification may be required before the request is processed.
V12bett retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we retain data for a set period based on applicable legal and regulatory requirements.
Once the retention period expires, data will be securely deleted or anonymised and cannot be recovered.
V12bett reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated via:
The "Updated" date at the top of this document always reflects the latest version of our policy. Continued use of the platform after a change notice is issued will be considered acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically. If you disagree with any changes, you have the right to stop using the platform and request account closure.
For any inquiries, concerns, or requests related to privacy and data protection, our team is ready to assist through several channels:
We are committed to responding to all privacy-related enquiries within 3 working days. For more complex user rights requests, the resolution period is up to 30 working days.
These are not just words on paper — every principle is enforced through real technology and operational procedures.
V12bett only collects data that is genuinely necessary. We do not collect excessive or irrelevant information beyond the services you use.
All sensitive data is encrypted using 256-bit SSL in transit and AES-256 at rest in our database — the same standard used by leading banks.
Your data is used only for the purposes stated in this policy. Any material new use requires your separate consent.
You have the right to access, correct, delete, and port your data at any time. Your requests are handled transparently and within the set timeframe.
V12bett's privacy and data security practices are regularly audited by independent third parties to ensure compliance with the latest industry standards.
In the event of any data breach affecting your information, we will notify you within the required timeframe and take immediate remediation action.
A platform that protects your privacy is one you can trust completely. Join 500,000+ Malaysian players who enjoy peace of mind at v12bett.